Frequently Asked Questions


1. Why book with us?

  • We are proud that we served over 15.000 visitors all over the world each year.
  • Vietnam-railway.com provides all railway routes from North to Sourth with the best trains. These trains include Reunification Express Train, Orient Express Train, King Express Train and Victoria Express Train and so on. They will take you to discover a large number of famous tourist attractions in Vietnam such as Sapa, Hanoi, Vinh (Uncle Ho’s Father land), Hue, Danang, Quynhon, Nhatrang, Phanthiet and Saigon… 
  • We assure that booking train ticket on Vietnam-railway.com will save time, money and other problems for you. Moreover The payment method of Vietnam-railway.com is not only convenient but also high-secure.
  • If you need any feedback, please send to my email: sales@vietnam-railway.com. We will support you any time and response your email within 24 hours.
  • Beside, we will transfer your ticket with free ship if you live in any place (as hotel) in Vietnam.

2. How can I pay for my ticket?

  • On vietnam-railway.com, you can pay by credit card. We will certainly accept all major Vietnam and International credit cards. 
  • We will provide our banking details for you if you want to pay your tickets by transferring money.
  • We accept all payment methods through any banks on the worldwide which uses Western Union service. Then, we will send you our receipt details. Therefore please fill in your control number in order to finalize the receipt of payment.

3. How do I get my train tickets when I completed payment for my ticket?

  • After you pay for your tickets, you will receive your order via your email. This email confirm that we have received your ticket reservation request. Please provide us a fixed address (your hotel address in Vietnam). We will deliver your ticket to your hand with free delivery service to all address in Vietnam.
  • In case that you do not have a hotel address in Vietnam, we will arrange to deliver the ticket to any place that is convenient for you. (We will meet you at the train station to give the tickets for you if you start at Hanoi station or Saigon station.) 

4. When I pay the train tickets on your website successfully but you confirm that my order is unavailable. So, How long can I be refunded of money?

When you purchase the train tickets on my website, almost you rarely book the unavailable tickets. But if you meet this case, we will refund 100% of the fare to you within 15 days. But We think that you should contact via email or phone number to check the tickets status before you want to book them!